Archiwa tagu: ssp

SharePoint: backup failed – the current operation timed-out after 3600 seconds

Hi,

A short though maybe a helpful one:

Symptoms:
1. MOSS 2007 central administration states: backup failed. One or more databases weren’t properly backed up.
2. Backup logs contain following message:

Error: Object Shared Search Index failed in event OnPrepareBackup. For more information, see the error log located in the backup directory.
WebException: The current operation timed-out after 3600 seconds

3. Similar message (timeout) regarding the SSP’s database.
4. SSP administration page indicates one or more apparent  endless crawls running, on content sources which are rather small.

Resolution:
1. Restart the Office SharePoint Search service.
2. Clear search index – reset crawled content in SSP’s search administration.
3. Start full crawls on your content sources.

Best,
Łukasz

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SharePoint: deleting a SSP leaves a running SQL agent job

Hello,

On one of MS SQL Server database backend machines, I was getting a lot of windows event log entries stating that there was a problem for our SQL Server account with accessing one of the databases:

Login failed for user ‚DOMAINsqluser’. Reason: Failed to open the explicitly specified database. [CLIENT: x.x.x.x]

Investigating the corresponding SQL Server instance logs, further details of the issue followed:

[298] SQLServer Error: 18456, Login failed for user ‚DOMAINsqluser’. [SQLSTATE 28000]

[298] SQLServer Error: 4060, Cannot open database "SSP_XYZ" requested by the login. The login failed. [SQLSTATE 42000]

First idea was of course checking the permissions of the user within that database, but then there came the weird thing – a database with such name did not exist. Another approach was that maybe some old web application has been forgotten and still uses explicitly the DB name (e.g. in web.config). Not the cause either.

Finally, since the database name contained ‘SSP’, it had most probably something to do with a Shared Services Provider database. The current one we have has a different name, so the name occurring in the error logs referred to a non-existing SSP. We were able to find out that such SSP has been created and deleted a while ago. The corresponding database has been also removed from the SQL-Server, but one oddment remained there: a SQL Agent job for deleting expired sessions. The agent tried to connect to that DB every minute, and encountered the error mentioned above.

You can find the jobs either directly in the table ‘msdb.dbo.sysjobs’, or within the object explorer, under the “SQL Server Agent” node:

sql server agent jobs

Deleting or disabling the job responsible for connecting to the non-existing SSP’s database solves the problem.

Hope this helps,
Łukasz

“The specified address was excluded from the index”

Hello,

an issue that occurred recently was that a content source within our SSP for search (MOSS 2007) did not include any items. The crawl log of the SharePoint’s Central Administration stated the following:

The specified address was excluded from the index. The crawl rules may have to be modified to include this address. (The item was deleted because it was either not found or the crawler was denied access to it.)

Interestingly, some of the content sources we already had before were crawled without any obstacles, thus the (mis)configuration of the problematic application seemed suspicious. After checking the permissions of service accounts involved in the crawling process (not the cause), and after comparing the settings between the apps (not the cause as well) – the problem was in the crawl rules set up for this content source. The option for crawling complex URLs hasn’t been activated for the subdomain URL we wanted to crawl. Enabling the “Crawl complex URLs (URLs that contain a question mark (?))” option under Shared Services Administration: SSP > Search Administration > Crawl rules > Add or Edit Crawl Rule and starting the full crawl from the beginning solves the problem.

But still the question was, why the non-complex, normal URLs could not be crawled by the service. The cause was in our IIS configuration, which is globally set up to automatically detect cookie mode for session state. This results in appending a query string parameter to the URL at first request. So that the URL looks similar to this: http://www.ourdomain.com/index.html?AspxAutoDetectCookieSupport=1 .

Now it seems pretty clear why the crawler without the rule mentioned before had problems. It failed at the first request to the root URL, since the rule has not been met. Hence, it could not continue crawling and left the index empty with the error/warning message.

Hope this helps,
Łukasz